We is happy to accept back any unwanted items supplied to consumers for refund, within 28 days of purchase, providing the following terms are met:
All packaging must be intact so that the item is in a re-saleable condition
You are able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email or the invoice/packing note inside your delivery parcel.
Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
Returning multiple items may incur a 10% restocking charge if you fit the criteria of a business user
If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help.
You must be able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email, bank statement or the invoice/packing note inside your delivery parcel.
We reserve the right to test the product before accepting it back for refund or replacement.
Although some of our electronic toys are covered by a year’s warranty, others we will accept back within a reasonable period of time – up to 90 days – and offer a repair, replacement or refund (either full or partial depending on usage).
We will process your return after we receive your package. The processing time will take 7-14 days.
How to return
When you send your return to us, please remember to enclose your full contact details and order number. Please send email to email@example.com. You will receive the full instruction for the returning process. If you need help please contact us by email.